General Micro Systems, Inc. promises innovative, quality products and excellent customer service, as reflected in our Quality Policy:
“We at GMS are fully committed to providing products that conform to our customers’ requirements the first time, every time, all the time by continuously maintaining a quality improvement process that achieves total customer satisfaction.”
In order to do this we have embedded an awareness of quality in our organizational processes at all levels, per total quality management (TQM). Through management review of our quality management systems, we continually improve our processes, products and services to satisfy our customers’ changing needs.
To conform to our customers’ requirements for product longevity, both availability and support, GMS designs our computing engines using mobile and low power processor technologies from Intel® Intelligent Systems Group (ISG), and server processor technologies from Intel® Data Center Group (DCG). These processors technologies come with guaranteed availability of a minimum of seven years.
GMS has been registered and certified to internationally recognized ISO 9001:2008 since 1999. With our growing involvement in military and aerospace programs, our quality system exemplifies the highest standard of AS-9100C, assuring that we maintain consistently high standards that allow General Micro Systems’ products to meet and exceed the growing quality requirements of the aerospace, medical and military markets. For example, we provide separate product lines for RoHS and non-RoHS to support different customers’ requirements. Because our ultimate goal is customer satisfaction, their requirements come first. We believe that quality starts and ends with our customers and we strive to always satisfy their needs. This is reflected in our business flexibility as individuals and as a company.
To engage the TQM philosophy, quality originates with our staff commitment to the best products and best customer service – always. Through an active mentoring and training system, we make sure the staff has the knowledge and skills necessary to be effective. Our employees are empowered to take responsibility for their actions, which contributes to better total quality and success of the company. The built-in quality in our products allows GMS’ products to be more competitive and our fast growing company is the best proof.
In fact, we build special relationships every day with our customers, as well as, our suppliers. GMS customers, suppliers and employees work together as a team, and the combined effort ultimately benefits everyone.